Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing fast, reliable, and affordable shipping. Please review our shipping policy below for more details:

Important:

Please note we may ship your order from multiple warehouses, and you may receive multiple cartons. This is due to some of our items being above regular shipping service size limits.

We have stock held in China and other countries around the world, and there is a chance your order will be shipped directly from one of these countries. Please check your local importation laws before placing an order with us.

Processing Time
All orders are processed within 1-4 business days. Orders placed on weekends or holidays will be processed the next business day.
If there are any delays or issues with your order, we will notify you via email.
Shipping Methods and Costs

We offer the following shipping methods:

Standard Shipping: Delivery within 5-7 business days to Australia, unless otherwise stated.

International Shipping: Delivery within 5-20 business days, unless otherwise stated.

Shipping Rates
Rates depend on the weight, size of your order, and destination. You can see the final shipping cost during checkout before completing your purchase.

International Shipping
We currently offer international shipping to select countries. Delivery times vary depending on the destination and customs processing times.
International customers are responsible for any customs duties, taxes, or additional fees imposed by their country of residence.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to check the status of your shipment.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation email.

Delivery Issues
If your order is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.
If your package is delayed due to circumstances beyond our control (e.g., weather, high volume of shipments), we ask for your patience. We will update you as soon as we receive any information from the carrier.

Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.